IT Wave SolutionsA Division of SCE Group LLC
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Services

A complete foundation
for your business IT.

From the cable to the connection, we help plan, install and support the technology behind your operations.

01

Network engineering & Wi-Fi

Build a network around the people, devices and applications your business depends on.

  • Network design and implementation
  • Business Wi-Fi and guest connectivity
  • Network assessment and troubleshooting
02

Managed network services

Monthly and annual managed network service contracts (MNSP) provide an ongoing service relationship.

  • Monthly and annual contract options
  • Managed network support within the agreed scope
  • 24/7 emergency technical support for contracted clients
03

Network security

Support your network security needs as part of a practical infrastructure plan.

  • Network security configuration
  • Segmentation and access planning
  • Security needs reviewed with your network design
04

Surveillance & access control

Connect physical security systems with the infrastructure required to support them.

  • Video surveillance systems
  • Access control solutions
  • Supporting network and cabling infrastructure
05

Structured cabling

Create the physical foundation for your business network.

  • Structured cabling installation
  • Cable testing
  • Cabling certification
06

Hardware sales & ISP services

Coordinate the equipment and connectivity required for your project.

  • Direct hardware sales through authorized technology partner relationships
  • Hardware selection for your network needs
  • ISP services and connectivity coordination
07

PCI / EMV support

Technical support for the network and payment systems used in retail operations.

  • Payment-related connectivity support
  • PCI / EMV technical support
  • Coordination with your payment provider as needed
Specialty / AI integration

Bring AI into your business
with a practical plan.

IT Wave Solutions helps businesses identify useful AI workflows, connect the right tools and support their everyday use.

01 / CUSTOMER EXPERIENCE

AI chat & auto attendants

Answer common questions, guide callers, collect inquiry details and route requests to the right team. Build guest and customer assistants around approved business information.

02 / SCHEDULING

Appointments & follow-up

Help customers request appointments, gather the details your staff need, coordinate reminders and organize follow-up through supported scheduling tools.

03 / EMPLOYEE SUPPORT

An internal help desk

Give employees a place to ask common IT questions, find approved instructions and submit support requests with the relevant troubleshooting details.

04 / COMPANY KNOWLEDGE

Answers from your information

Make approved procedures, service details and company resources easier to find with a searchable knowledge assistant.

05 / OPERATIONS

Workflow automation

Organize incoming inquiries, summarize documents, prepare draft responses and move routine information between supported business applications.

06 / BUSINESS VISIBILITY

Useful summaries & insights

Turn authorized operational information into readable summaries that help staff review requests, spot recurring issues and plan their next steps.

From a useful idea
to a working integration.

We start with your workflows and choose a focused use case. Then we review the information, software connections and network requirements needed to make it work.

See industry-specific AI ideas ↗
  1. Review your business needs and current systems.
  2. Define approved information, access and staff handoff.
  3. Configure the assistant and supported integrations.
  4. Test real scenarios, train staff and plan ongoing support.

AI solutions are scoped to your systems, data access and goals. Software compatibility, subscriptions and integration requirements are reviewed before implementation. Assistants can route complex requests to staff and keep people in control of approvals.

Ongoing service

Choose the support relationship that fits.

Discuss a monthly or annual MNSP contract with our team. Service scope and response arrangements are defined in your agreement.

24/7 emergency technical support is available to contracted clients. PCI / EMV support does not imply a compliance certification or guarantee.

Monthly / Annual MNSP

A plan for your network.
A team to call.

Tell us about your locations, current network and support needs so we can discuss the right contract scope.

Discuss managed services